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General Question
Yes, we provide delivery services for all purchased furniture. Our team ensures safe and timely delivery to your specified location. Currently, we offer delivery service to all parts of Malaysia and Singapore, ensuring accessibility for our valued customers.
Yes, we prioritize sustainability and eco-friendliness in our sourcing and manufacturing processes. Many of our products are made from sustainable materials and adhere to eco-friendly practices.
Absolutely! We offer customization options to tailor the furniture to your specific requirements, ensuring it aligns perfectly with your space and style.
We have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within 7 days of receipt. However, customized and made to order products cannot be returned.
Yes, we provide warranty coverage for our furniture to ensure customer satisfaction. The warranty period and coverage details vary depending on the product, so please refer to the specific product information for details.
Of course! We understand the importance of choosing the right materials. Contact our customer service team to request fabric/material samples, and we’ll be happy to assist you.
Yes, we have a showroom where you can explore our furniture collection firsthand. Visit us to experience the quality, craftsmanship, and design of our products.
You can reach our customer support team through various channels, including phone, email, and live chat on our website. We’re here to address any questions or concerns you may have.
Payment & Policy
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), E wallets, bank transfers, and cash payments for in-store purchases.
For large purchases or commercial orders, we offer flexible payment terms tailored to the specific needs of the project. Our sales team will work with you to establish mutually agreeable payment terms.
Yes, we provide assembly services for furniture deliveries upon request. Our professional assembly team will ensure proper setup and installation of your furniture for a hassle-free experience.
Orders can be canceled within a specified timeframe after purchase, usually within 24 to 48 hours, depending on the product and order processing status. Cancellation requests made after this timeframe may be subject to fees
Yes, a deposit is typically required for custom orders to initiate the production process. The deposit amount may vary depending on the total cost of the custom order.
We strive to accommodate order modifications whenever possible. Contact our customer service team as soon as possible to request changes, and we will do our best to assist you. Please note that modifications may be subject to additional fees or processing times.
We offer shipping and delivery services for all orders. Delivery fees and timelines may vary depending on the size, weight, and destination of the furniture. Customers will be provided with shipping/delivery options and associated costs at the time of purchase.
